Support Center
Support
We’re here to help.
How Can We Help You?
Find setup guidance, troubleshooting tips, or help with your Limodot equipment.
Find guidance for your compressor.
Water Pump SupportFind guidance for your submersible pump.
User ManualsFind the right manual for your model.
Contact UsSee what to include in your request.
Help Center
Air Compressors
Check your model’s airflow and pressure ratings when choosing air tools or accessories. Browse air compressors.
Water Pumps
Check your model’s rated lift, flow and compatible water conditions. Browse water pumps.
Setup & Installation
Read your model’s instructions before first use. Confirm that hoses, fittings, and power requirements match your equipment and installation.
Troubleshooting
Stop using the equipment if you notice a leak, unusual noise, or repeated shutdowns. Note your model and when the issue occurs, then consult the troubleshooting section of its manual.
User Manuals
Check the model number on your equipment label against the documentation supplied with your product. If you need help finding the correct manual, see how to contact us.
Contact Us
To help us look into your request, please include:
- Purchase platform: Where you bought the product, such as the online marketplace, website, or retailer.
- Order number (if available): Check your order confirmation email or purchase history.
- Product issue: Describe what happened and when it occurs. Include your product model if you know it.
Frequently Asked Questions
What should I include when I contact support?
Tell us where you bought the product and describe what happened. Include your order number if you have it. Your product model and when the issue started can also help.
Where can I find my order number?
Check your order confirmation email or the order history on the site where you bought the product. If you can’t find it, you can still send a support request.
Where can I find my product model number or manual?
Look for the model number on the equipment label. Use it to identify the manual supplied with your product. If you need help finding the manual, include the model number in your support request.
Why won’t my air compressor start?
Check the starting conditions and troubleshooting steps in your model’s manual. If the issue continues, tell us the model, what happens when you try to start it, and whether you see an error or hear an unusual sound.
Why is my water pump running but not moving water?
Switch the pump off and follow your model’s troubleshooting guide. Check the minimum operating water level and discharge hose setup against the manual. If you contact us, describe the water level and hose setup.
How can I check whether a tool or hose fits my equipment?
Compare the equipment specifications and connection sizes in your model’s manual. For air tools, also compare the required airflow and pressure with your compressor’s ratings.